Thank you for shopping with LJF LIMITED. We strive to provide fast and reliable shipping for all your orders. Please read our shipping policy carefully to understand how we handle delivery, costs, and related matters.
1. Shipping Destinations
We ship to the following locations:
- Hong Kong & Macau
- Mainland China
- Asia-Pacific countries
- United States and Canada
- United Kingdom and Europe
- Other international destinations (please contact us if unsure)
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
- Orders placed after 2 PM (Hong Kong Time) will be processed on the next business day.
- During peak seasons or promotional periods, processing time may be extended. We appreciate your patience.
3. Shipping Methods & Estimated Delivery Time
| Region | Delivery Method | Estimated Delivery Time |
|---|---|---|
| Hong Kong & Macau | Local Courier / HK Post | 1–3 business days |
| Mainland China | China Post / Courier | 3–7 business days |
| Asia-Pacific | International Courier | 5–10 business days |
| USA / Canada | DHL, FedEx, UPS | 7–14 business days |
| UK / Europe | DHL, FedEx, UPS | 8–15 business days |
| Other Regions | International Shipping | 10–20 business days |
Delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.
4. Shipping Fees
- Shipping costs are calculated at checkout based on your shipping address and selected shipping method.
- We offer free shipping on orders exceeding a specified amount (details may vary during promotions).
- Shipping fees for returns or exchanges are generally the customer’s responsibility unless the item is defective or shipped incorrectly.
5. Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and a link to the carrier’s website.
- You can use this information to track your package until delivery.
6. Customs, Duties, and Taxes
- For international shipments, customers are responsible for any applicable customs duties, import taxes, or fees levied by the destination country.
- These charges are not included in the product price or shipping fees paid to LJF LIMITED.
- We recommend checking with your local customs office regarding possible charges before ordering.
7. Lost or Delayed Packages
- If your package is delayed beyond the estimated delivery window, please contact us at chuandi1130@outlook.com with your order number and tracking details.
- We will assist in investigating the delay with the courier and work towards a resolution.
- LJF LIMITED is not liable for lost packages due to incorrect shipping information provided by customers.
8. Changing or Correcting Shipping Information
- Please double-check your shipping address at checkout.
- If you need to update or correct your shipping address, contact us immediately at chuandi1130@outlook.com before the order is shipped.
- Once the order has been dispatched, we are unable to change the shipping address.
9. Combined Orders
- If you place multiple orders within a short period, we may combine them into one shipment to save time and reduce packaging waste.
- If you prefer separate shipments, please notify us promptly.
10. International Shipping Restrictions
- Some items may be restricted or prohibited from shipping to certain countries due to local regulations.
- If your order contains such items, we will notify you promptly and offer alternatives or refunds.
11. Contact Us
If you have any questions or concerns about shipping, please reach out to us:
LJF LIMITED
RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok, Kowloon, Hong Kong
📞 +852 5728 1944
📧 chuandi1130@outlook.com