At LJF LIMITED, we want you to love every item you purchase. If you are not completely satisfied with your order, we offer a hassle-free return and exchange process under the following terms:

1. Return Eligibility

To be eligible for a return or exchange, your item must:

  • Be returned within 14 days of receiving your order
  • Be unused, unworn, unwashed, and in the original condition
  • Have all original tags and packaging intact
  • Be accompanied by proof of purchase (order number or receipt)

2. Items Not Eligible for Return

We do not accept returns or exchanges for the following:

  • Sale or discounted items (marked as final sale)
  • Intimate wear, bodysuits, swimwear, or undergarments for hygiene reasons
  • Items damaged due to misuse or improper care
  • Items returned after the 14-day window

3. Return Process

To initiate a return or exchange:

  1. Email us at: chuandi1130@outlook.com
    • Include your order number, the item(s) you wish to return, and the reason for return.
  2. Our team will respond within 1–2 business days with return instructions and return address.
  3. Carefully pack the item and ship it back to us.
    • We recommend using a trackable shipping method for your protection.

Please note: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

4. Refunds

  • Once we receive and inspect your return, we will notify you via email.
  • If approved, a refund will be processed to your original payment method within 5–10 business days.
  • Shipping fees (if any) are non-refundable.

5. Exchanges

If you would like to exchange an item for a different size or color:

  • Please specify the replacement details in your return email.
  • If the requested item is in stock, we’ll ship it once the original item is received.
  • If unavailable, we will issue a refund instead.

6. Defective or Wrong Items

If you received a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery
  • Provide photos of the issue for faster resolution
  • We will cover return shipping costs and send a replacement at no extra charge

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank or credit card account again
  • Then contact your bank or card provider (processing may take time)
  • If you’ve done this and still have not received your refund, contact us at: chuandi1130@outlook.com

8. International Returns

For orders shipped outside of Hong Kong:

  • Customers are responsible for international return shipping and customs fees
  • We recommend using a trackable courier and clearly marking the package as “Returned Goods” to avoid import duties

Need Help?

If you have questions about your return or need help with sizing before purchase, we’re here for you:

📧 Email: chuandi1130@outlook.com
📞 Phone: +852 5728 1944